Frequently Asked Questions
A sash window is a window that has a timber frame around each piece of glass. The timber frame is called a sash and can be fixed or moving.
A double hung sash window is a window that consists of two separate sashes that slide vertically to allow the window to open.
A casement window is a window where the sash opens outwards from the side on hinges.
An awning window is a window where the sash swings outwards from the top.
A bay window is where multiple sashes protrude outwards from the wall to form an extension of a room.
The single best thing you can do for the longevity of your sash windows is to keep them well painted. Cracked, peeling, or entirely missing paint allows water to penetrate the timber and cause swelling or rot.
Repairs & Replacements
Unfortunately no, our specialty is repairing sash windows on period style homes.
We don’t fix aluminium windows, our focus is on repairing sash windows on period style homes.
As a rule, no, however sometimes we are able to make exceptions if this is in addition to work on your period style windows.
If the need arises we are capable of conducting some door repairs in addition to our usual specialty work, but this is subject to a case by case assessment.
Yes, we can repair and replace leadlight windows without requiring you to give up this original beautiful feature. They can either be transplanted into new sashes if they are in good condition, or we can have replicas made. Get in touch with us here.
Yes, we can install top quality double glazing while retaining the period look of your sash windows.
Upgrading a window to double glazing usually requires a complete replacement of the window. There are also other glass options such as Low E or Hush Lam, which is upgrading your glass, without necessarily replacing entire windows.
Depending where on your window the rot is located, and how bad the problem is, will determine what can be salvaged, and what needs replacement.
This issue will almost always require an onsite inspection to determine what course of action is appropriate. Contact us to arrange an inspection.
We absolutely can!
We work with some extremely skilled carpenters, joiners, and glaziers and can produce exact replicas of your existing windows (minus the damage of course).
We go to great lengths to ensure we craft a good match for your existing sash, bay, and casement windows.
Yes, we do this all the time. We partially disassemble the window, weigh the sashes to make sure the weights match any new glass that has been replaced, realign your locks and meeting rails, and caulk where required once reassembled. You will require touch up painting after the repair.
Please be aware that our team are highly skilled specialists, and are among a small handful who are capable of working on the period windows we service. One window on its own, is not an economical use of our time or your budget, so for this reason we have a minimum of 2 windows for re-roping.
We repair period style sash windows, and our expertise lies in getting the older styles looking great and operating at their best.
Service, Quotes, & Legal
We may be willing to travel a short distance beyond our usual service area, but this is decided on a case by case basis.
We do not service the CBD. We are not equipped to contend with the additional logistical issues the CBD imposes on our work.
Unfortunately not - we engage with owner/occupiers only.
Yes, we always clean up and pride ourselves on this, and remove all rubbish (unless specified otherwise).
We can give you a rough price guide over the phone once we have discussed your windows and seen some images of your windows, however it is very hard to determine some works from photos.
A fixed quote requires a thorough site inspection which costs $250 + GST, and is deducted from your final invoice if you engage us to do the work.
A site visit and window assessment will cost $250 + GST, and is deducted from your final invoice if you engage us to do the work.
You can reach out to us via our Contact Page, by phone or email.
If we don’t answer your call, please leave a message and we will get back to you within 24 hours.
Yes, we are a fully registered builder with Master Builders and the VBA.
Yes it is. It is also a legal requirement to have a contract for jobs over $10,000 and a legal requirement to have Builders Warranty Insurance for any jobs over $16,000.
Yes, we are. As we are registered builders, we are fully insured including accidental damage and public liability.